Health and Safety

COVID-19 Health and Safety Update

A committee of Heritage executives is meeting weekly to closely monitor the impact of COVID-19 on our employees, residents, vendors, guests, and all aspects of the communities we serve. We are following guidance from the CDC on cleaning and disinfecting and have implemented temporary policies for resident events, hospitality, and social distancing in an effort to prevent additional risk.

Heritage Has Gone Virtual

To stay connected with the management office, we ask residents to reach out to us by phone or email. For our future residents, we offer virtual leasing tools, such as FaceTime video tours for each of our properties and 3D apartment tours for selected properties. It is our commitment to being there when you need us the most. We are also available for in-person tours by appointment. Your health and peace of mind are our focus as we work to continue to provide services and support to all of our residents.

Leasing Office Policies

For our shared safety, masks are required in all common spaces and leasing offices for Team Members, Residents, Vendors, and Visitors.
We are asking residents to contact the property management teams via phone, email, or resident portal and to refrain from visiting the office in order to minimize in-person interactions.  Any and all updates will be emailed to our residents directly.

Enhanced Cleaning & Sanitation

· Automatic hand sanitizer stations have been installed at entrances.

· Daily cleaning is enhanced with a focus on sanitizing.

· In between appointments, all surfaces that visitors encounter are being sanitized.

· Weekly deep cleaning of the office and other accessible common areas is taking place – including detailed sanitization of all high-traffic areas.

Maintenance Requests

Our service teams are back in action completing normal, routine service requests. Emergencies such as air conditioning, appliances, or water leaks take priority. Other routine requests such as closet doors or lighting issues will be completed once emergencies are taken care of. If you have a routine, non-emergency request, please be patient with us. We are working as quickly as we can to get to every request. Thank you for your understanding during this crisis. Our service team members will wear masks, gloves, and shoes covers. They may ask you to leave your home or socially distance yourself in a different area of your home.

Amenity and Common Spaces

Most amenity and common areas within our communities are closed. This includes resident events and hospitality bars as well as rentals and general use of common areas for business or social gatherings. These adjustments allow us to effectively clean and disinfect spaces and encourage continued social distancing as our best method to fight the spread of coronavirus. We are closely monitoring guidance from the CDC and local authorities to determine when to safely reopen these spaces.

We ask that everyone maintain social distancing outside of your immediate family whenever possible – six feet from others. And at this time, groups cannot be any larger than 10 people.

Fitness Center

Please be sure to take extra care to wipe down equipment before and after use. We also ask that you wash your hands with soap and water prior to and following your session.